html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover, .link:hover {
    border-bottom: 1px dotted #0072bc;
    margin-bottom: 0;
    cursor: pointer;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning, .warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}
.green.button:hover {
  background-color: #749a02;
}
.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}
.blue.button:hover {
  background-color: #0299d2;
}
body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}
#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
}
#logo {
    height: 100%;
}
#header #logo img {
  max-height: 65px;
  max-width: 380px;
  width: auto;
  height: auto;
  vertical-align: middle;
}
.valign-helper {
    height: 100%;
    display: inline-block;
    vertical-align: middle;
}
#header p {
  width: 400px;
  margin: 0;
  padding: 10px 0 0;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
    margin-bottom: 10px;
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
    margin-top: 10px;
    width: 49.7%;
    display: inline-block;
    box-sizing: border-box;
    vertical-align: top;
}
.category-name {
    display: inline-block;
    font-weight: 400;
    font-size: 120%;
}
.featured-category i {
    color: rgba(0,174,239, 0.8);
    text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
    display: inline-block;
    vertical-align: middle;
}
.article-headline {
    margin-left: 34px;
}
.rtl .article-headline {
    margin-left: 0;
    margin-right: 34px;
}
.article-teaser {
    font-size: 90%;
    line-height: 1.5em;
    height: 3em;
    overflow: hidden;
}
.article-title {
    font-weight: 500;
}
.faq-content .article-title {
    font-size: 17pt;
    margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
    table-layout: fixed;
}
#ticketForm > table td {
    width: 160px;
}
#ticketForm > table td + td {
    width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
    display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
    background-position: 5% 50%;
}
#clientLogin .instructions {
    display:table-cell;
    padding-left: 2em;
    padding-right:90px;
}
.rtl #clientLogin .instructions {
    padding-left: 0;
    padding-right:0;
    padding-right: 2em;
    padding-left:90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
    padding: 5px;
    border-radius: 4px;
    margin-bottom: 15px;
}
#clientLogin input[type=submit] {
    padding: 3px 10px;
    border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket  {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
    font-size: 70%;
}
.active.state {
    font-weight: bold;
}
.search.well {
    padding: 10px;
    background-color: rgba(0,0,0,0.05);
    margin-bottom: 10px;
    margin-top: -15px;
}
.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height:18px;
  margin-left:5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
    margin-top: 4px;
}

a.external-sign-in {
    text-decoration: none;
}
.external-auth-box {
    vertical-align: middle;
    border-radius: 4px;
    border: 1px solid #777;
}
.external-auth-icon {
    display: inline-block;
    color: #333;
    width: 30px;
    padding: 5px 10px;
    border-right: 1px solid #ddd;
}
.external-auth-name {
    color: #333;
    width: 100px;
    padding: 5px 10px;
    line-height:30px;
    font-size: 11pt;
}
img.sign-in-image {
    border: none;
    max-height: 40px;
    max-width: 200px;
    width: auto;
    height: auto;
}
.login-box {
    width:40%;
    display:table-cell;
    box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
    padding:15px;
}
.rtl .login-box {
    box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
    text-align: right;
}
.flush-left {
    text-align: left;
}
.sidebar {
    margin-bottom: 20px;
    margin-left: 20px;
    width: 215px;
}
.rtl .sidebar {
    margin-left: 0;
    margin-right: 20px;
}
.sidebar .content {
    padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
}
.sidebar .content:empty {
    display: none;
}

.sidebar section .header {
    font-weight: bold;
    margin-bottom: 0.3em;
}
.sidebar section + section {
    margin-top: 15px;
}
.search-form {
    padding-top: 12px;
}
.searchbar .search,
.search-form .search {
    display: inline-block;
    width: 400px;
    border-radius: 5px;
    border: 1px solid #ccc;
    padding: 5px 10px;
    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.bleed {
    margin: 0 !important;
    padding: 0 !important;
}
.row {
}
.span4 {
    display: inline-block;
    width: 29.5%;
    margin: 0 1%;
    vertical-align: top;
}
.span8 {
    display: inline-block;
    width: 66.0%;
    margin: 0 1%;
    vertical-align: top;
}
.truncate {
    display: inline-block;
    width: auto;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
    color: initial !important;
    text-decoration: none;
}
table.custom-data {
    margin-top: 10px;
}
table.custom-data th {
    width: 25%;
}
table.custom-data th {
    background-color: #F4FAFF;
    padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
    border-bottom: 2px solid #ddd;
    border-bottom: 2px solid rgba(0,0,0,0.15);
    font-weight: bold;
    background-color: white;
}
#ticketInfo h1 {
    padding-bottom: 10px;
    margin-bottom: 5px;
    border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
    font-weight: normal;
}
.thread-entry {
    margin-bottom: 15px;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.response.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
    border-radius: 5px;
}
.thread-entry.response > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: auto;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.response .header {
    background:#dddddd;
}
.thread-entry.avatar.response .header:after {
    border-left: 7px solid #dddddd;
    margin-right: 1px;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
    border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #c3d9ff;
    margin-left: 1px;
}

.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}

.thread-entry .thread-body {
    border: 1px solid #ddd;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
    padding: 0px 2px 15px;
    margin-left: 60px;
}
.type-icon {
    border-radius: 8px;
    background-color: #f4f4f4;
    padding: 4px 6px;
    margin-right: 5px;
    text-align: center;
    display: inline-block;
    font-size: 1.1em;
    border: 1px solid #eee;
    vertical-align: top;
}
.type-icon.dark {
    border-color: #666;
    background-color: #949494;
}
.thread-event img.avatar {
    vertical-align: middle;
    border-radius: 3px;
    width: auto;
    max-height: 24px;
    margin: -3px 3px 0;
}
.thread-event .description {
    margin-left: -30px;
    padding-top: 6px;
    padding-left: 30px;
    display: inline-block;
    width: 642px;
    width: calc(100% - 95px);
    line-height: 1.4em;
}
.thread-event .type-icon {
  position:relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
    padding: 10px;
    margin-top: 10px;
    border: 1px dotted #ddd;
    border-radius: 4px;
    background-color: #f5f5f5;
}
.freetext-files .file {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
    padding-top: 0.2em;
}
.freetext-files .title {
    font-weight: bold;
    margin-bottom: 0.3em;
    font-size: 1.1em;
}


/* ===== Buzz Paints branding (2026-07-07) ===== */
@import url('https://fonts.googleapis.com/css2?family=Oswald:wght@500;600;700&family=Inter:wght@400;500;600&display=swap');

:root { --bz-gold: #f5c518; --bz-red: #da291c; --bz-dark: #09090b; --bz-ink: #18181b; }

body {
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209.0,338.0 192.5,328.5 192.5,309.5%22 fill=%22none%22 stroke=%22%231fb3ff%22 stroke-width=%2213%22 stroke-opacity=%220.5%22 stroke-linejoin=%22round%22 stroke-dasharray=%2248 114%22 stroke-dashoffset=%22162%22%3E%3Canimate attributeName=%22stroke-dashoffset%22 values=%22162%3B162%3B0%3B0%22 keyTimes=%220%3B0.4625%3B0.675%3B1%22 dur=%228.0s%22 repeatCount=%22indefinite%22/%3E%3C/polygon%3E%3Cpolygon points=%22209.0,300.0 225.5,309.5 225.5,328.5 209.0,338.0 192.5,328.5 192.5,309.5%22 fill=%22none%22 stroke=%22%23aef2ff%22 stroke-width=%226%22 stroke-opacity=%220.85%22 stroke-linejoin=%22round%22 stroke-dasharray=%2248 114%22 stroke-dashoffset=%22162%22%3E%3Canimate attributeName=%22stroke-dashoffset%22 values=%22162%3B162%3B0%3B0%22 keyTimes=%220%3B0.4625%3B0.675%3B1%22 dur=%228.0s%22 repeatCount=%22indefinite%22/%3E%3C/polygon%3E%3Cpolygon points=%22209.0,300.0 225.5,309.5 225.5,328.5 209.0,338.0 192.5,328.5 192.5,309.5%22 fill=%22none%22 stroke=%22%23ffffff%22 stroke-width=%223.2%22 stroke-opacity=%221%22 stroke-linejoin=%22round%22 stroke-dasharray=%2248 114%22 stroke-dashoffset=%22162%22%3E%3Canimate attributeName=%22stroke-dashoffset%22 values=%22162%3B162%3B0%3B0%22 keyTimes=%220%3B0.4625%3B0.675%3B1%22 dur=%228.0s%22 repeatCount=%22indefinite%22/%3E%3C/polygon%3E%3C/g%3E%3C/svg%3E") no-repeat right -80px top 120px !important;
    background-size: 420px !important;
    font-family: 'Inter', 'Segoe UI', arial, sans-serif !important;
}
#container {
    background: #fff;
    border-radius: 10px;
    overflow: hidden;
    box-shadow: 0 18px 60px rgba(0,0,0,0.55);
    border-top: 4px solid var(--bz-gold);
    margin: 34px auto 20px;
}
#header { background: var(--bz-dark); padding: 16px 24px 12px; position: relative; }
#header #logo img { max-height: 58px; width: auto; }
#header p.pull-right, #header .pull-right { color: #a1a1aa; }
#header a { color: var(--bz-gold); }
#header a:hover { color: #fff; }

#nav {
    background: var(--bz-ink) !important;
    border: none !important;
    border-radius: 0 !important;
    box-shadow: none !important;
    padding: 0 14px !important;
}
#nav li a {
    background: none !important;
    color: #e4e4e7 !important;
    font-family: 'Oswald', sans-serif !important;
    font-size: 13px !important;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    padding: 12px 14px !important;
    border-bottom: 3px solid transparent;
    border-radius: 0 !important;
}
#nav li a:hover, #nav li.active a { color: #fff !important; border-bottom-color: var(--bz-red); background: none !important; }

#landing_page h1, #content h1 {
    font-family: 'Oswald', sans-serif;
    text-transform: uppercase;
    font-size: 30px;
    letter-spacing: 0.02em;
    color: var(--bz-ink);
    border-bottom: 3px solid var(--bz-gold);
    display: inline-block;
    padding-bottom: 8px;
}
#landing_page p { font-size: 15px; line-height: 1.65; color: #3f3f46; }
#landing_page a { color: var(--bz-red); font-weight: 600; }

/* Epic angled CTAs, matching the shop's .btn */
.front-page-button, input[type="submit"], input[type="reset"], input[type="button"], .button, .btn {
    font-family: 'Oswald', sans-serif !important;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}
.blue.button, .green.button {
    display: block;
    background: var(--bz-red) !important;
    color: #fff !important;
    border: none !important;
    border-radius: 0 !important;
    box-shadow: none !important;
    text-shadow: none !important;
    font-size: 15px !important;
    padding: 14px 10px !important;
    clip-path: polygon(10px 0, 100% 0, 100% calc(100% - 10px), calc(100% - 10px) 100%, 0 100%, 0 10px);
    transition: 0.3s;
}
.green.button { background: var(--bz-ink) !important; }
.blue.button:hover { background: var(--bz-ink) !important; }
.green.button:hover { background: var(--bz-red) !important; }

#content input[type="submit"] {
    background: var(--bz-red);
    color: #fff;
    border: none;
    padding: 10px 26px;
    cursor: pointer;
    clip-path: polygon(8px 0, 100% 0, 100% calc(100% - 8px), calc(100% - 8px) 100%, 0 100%, 0 8px);
}
#content input[type="submit"]:hover { background: var(--bz-ink); }
#content input:focus, #content textarea:focus, #content select:focus {
    outline: none;
    border-color: var(--bz-red) !important;
    box-shadow: 0 0 0 3px rgba(218,41,28,0.12);
}
#footer { color: #71717a; }
#footer a { color: #a1a1aa; }

/* nav height fix: stock #nav has a fixed height that clips the restyled links */
#nav { height: auto !important; min-height: 0 !important; overflow: visible !important; }
#nav ul { height: auto !important; margin: 0 !important; }
#nav li { height: auto !important; }
#nav li a { line-height: 1.4 !important; height: auto !important; display: block; }
#nav ul { display: flex !important; flex-wrap: wrap; align-items: center; gap: 2px; }
#nav li { float: none !important; width: auto !important; }
ul#nav { display: flex !important; flex-wrap: wrap; align-items: center; gap: 2px; }
ul#nav li { display: block !important; }

/* Responsive: stock osTicket is fixed-width; make the shell fluid on small screens */
@media (max-width: 900px) {
    body { background-size: 300px !important; background-position: right -60px top 60px !important; }
    #container { width: auto !important; max-width: 100% !important; margin: 12px !important; }
    #header { padding: 12px 14px 10px; }
    #header #logo img { max-height: 44px; }
    #content, #landing_page { width: auto !important; }
    .sidebar.pull-right { float: none !important; width: 100% !important; margin: 0 0 18px !important; }
    .main-content { width: auto !important; float: none !important; }
    ul#nav li a { padding: 10px 10px !important; font-size: 12px !important; }
}

/* ===== Landing v2: full-width shell + epic battle hero ===== */
#container { width: min(1300px, 96%) !important; }
#content { width: auto !important; }
#landing_page {
    background: linear-gradient(100deg, rgba(9,9,11,0.88) 0%, rgba(9,9,11,0.72) 45%, rgba(9,9,11,0.45) 100%),
                url('/wp-content/uploads/buzz-heroes/home-tiles/home-promo.webp') center / cover no-repeat;
    padding: 52px 48px 58px !important;
    margin: 0 !important;
    color: #e4e4e7;
    min-height: 380px;
}
#landing_page h1 {
    color: #fff !important;
    font-size: 42px;
    line-height: 1.1;
    border-bottom: 4px solid var(--bz-gold);
    text-shadow: 0 3px 16px rgba(0,0,0,0.6);
    max-width: 640px;
}
#landing_page p { color: #e4e4e7 !important; font-size: 16px; line-height: 1.7; max-width: 680px; text-shadow: 0 1px 8px rgba(0,0,0,0.55); }
#landing_page p strong { color: var(--bz-gold); }
#landing_page a { color: var(--bz-gold); font-weight: 600; }
#landing_page a:hover { color: #fff; }
#landing_page .sidebar { background: rgba(9,9,11,0.55); padding: 18px; border: 1px solid rgba(245,197,24,0.35); border-radius: 6px; backdrop-filter: blur(3px); }
.blue.button, .green.button { font-size: 16px !important; padding: 16px 12px !important; }
/* other client pages: keep the shell wide and airy */
#content { padding: 26px 34px 40px; }
@media (max-width: 900px) {
    #landing_page { padding: 34px 22px 40px !important; }
    #landing_page h1 { font-size: 28px; }
}
#landing_page .main-content, #landing_page .thread-body, #landing_page .content,
#landing_page .main-content * { background-color: transparent !important; }
#landing_page h1 { background: transparent !important; }
#landing_page a, #landing_page p a { color: var(--bz-gold) !important; }
#landing_page a:hover { color: #fff !important; }

/* ===== Revamp v3: full-bleed light shell matching the shop ===== */
body { background: #ffffff !important; }
#container {
    width: 100% !important;
    max-width: 100% !important;
    margin: 0 !important;
    border-radius: 0 !important;
    box-shadow: none !important;
    border-top: none !important;
}
/* header: white like the shop, gold rule under it */
#header { background: #ffffff !important; padding: 14px 5% 10px !important; border-bottom: 1px solid #e4e4e7; }
#header #logo img { max-height: 62px; }
#header p.pull-right, #header .pull-right { color: #52525b !important; }
#header a { color: var(--bz-red); }
#header a:hover { color: var(--bz-ink); }
/* nav: black strip full width */
ul#nav { padding: 0 5% !important; }
/* landing hero: full-bleed epic image band */
#landing_page {
    position: relative;
    overflow: hidden;
    background: linear-gradient(100deg, rgba(9,9,11,0.86) 0%, rgba(9,9,11,0.62) 46%, rgba(9,9,11,0.28) 100%),
                url('/wp-content/uploads/buzz-heroes/home-tiles/home-promo.webp') center / cover no-repeat !important;
    padding: 74px 5% 84px !important;
    min-height: 430px;
}
#landing_page::after {
    content: "";
    position: absolute;
    right: -55px;
    top: 50%;
    transform: translateY(-50%) rotate(9deg);
    width: 24%;
    max-width: 380px;
    aspect-ratio: 1 / 1;
    background: var(--hex-mark) no-repeat center / contain;
    opacity: 0.5;
    pointer-events: none;
}
#landing_page > * { position: relative; z-index: 1; }
#landing_page h1 { font-size: 46px; }
/* content pages: light, centred, roomy */
#content { max-width: 1160px; margin: 0 auto !important; padding: 34px 5% 60px; }
#content h1 { font-size: 32px; }
#footer { padding: 22px 5% 30px; border-top: 1px solid #e4e4e7; }
@media (max-width: 900px) {
    #container { margin: 0 !important; }
    #landing_page { padding: 44px 6% 54px !important; min-height: 0; }
    #landing_page h1 { font-size: 30px; }
}
/* full-bleed breakout: the landing hero escapes #content's max-width */
#landing_page {
    width: 100vw !important;
    margin-left: calc(50% - 50vw) !important;
    margin-right: calc(50% - 50vw) !important;
    padding: 84px max(5vw, calc((100vw - 1200px) / 2)) 92px !important;
}
#content { padding-top: 0 !important; }
#content:has(#landing_page) { padding-bottom: 0 !important; }
/* pin the CTA panel inside the full-bleed hero */
#landing_page .sidebar.pull-right {
    position: absolute !important;
    float: none !important;
    right: max(5vw, calc((100vw - 1200px) / 2));
    top: 96px;
    width: 300px;
    z-index: 3;
}
@media (max-width: 900px) {
    #landing_page .sidebar.pull-right { position: static !important; width: 100% !important; margin-bottom: 20px !important; }
}
/* grid layout inside the hero: text column + CTA panel, no floats, no absolutes */
#landing_page {
    display: grid !important;
    grid-template-columns: minmax(0, 1fr) 300px;
    column-gap: 56px;
    align-content: start;
}
#landing_page > * { grid-column: 1; }
#landing_page .sidebar.pull-right {
    position: static !important;
    grid-column: 2 !important;
    grid-row: 1 / span 6;
    width: 100% !important;
    align-self: start;
    margin-top: 46px;
}
@media (max-width: 900px) {
    #landing_page { display: block !important; }
}
#landing_page { box-sizing: border-box !important; }
/* keep the client pages fully own-brand */
#footer a#poweredBy { display: none; }

/* ===== Post-sweep fixes (2026-07-07) ===== */
/* 1. the stock padlock background overlaps inputs on narrow screens */
@media (max-width: 900px) {
    #clientLogin { background-image: none !important; width: auto !important; padding: 12px !important; }
    #clientLogin #email, #clientLogin #ticketno { width: 100% !important; box-sizing: border-box; }
    #clientLogin div label { width: auto !important; float: none !important; }
}
/* desktop: brand the lookup panel, drop the dated lock graphic */
#clientLogin { background-image: none !important; border: 1px solid #e4e4e7 !important; border-left: 4px solid var(--bz-gold) !important; background-color: #fafafa !important; border-radius: 6px; }
/* 2. stock grey reset/cancel buttons: quiet dark-outline style */
#content input[type="reset"], #content input[type="button"] {
    background: transparent;
    border: 2px solid #3f3f46;
    color: #3f3f46;
    padding: 8px 18px;
    font-family: 'Oswald', sans-serif;
    text-transform: uppercase;
    font-size: 12px;
    cursor: pointer;
    border-radius: 0;
}
#content input[type="reset"]:hover, #content input[type="button"]:hover { background: #3f3f46; color: #fff; }
/* 3. stock-blue text links inside content: brand red */
#content a { color: var(--bz-red); }
#content a:hover { color: var(--bz-ink); }
/* 4. mobile landing: copy first, CTA panel after */
@media (max-width: 900px) {
    #landing_page { display: flex !important; flex-direction: column; }
    #landing_page .sidebar.pull-right { order: 99; margin: 26px 0 0 !important; }
}