Shipping Policy

Brand Notice: Buzz Paints is operated by Bee Computers Ltd (Company number 16872254), 41 Duckworth Street, Darwen, Lancashire, England, BB3 1AR.

Last updated: 16 April 2026

This Shipping Policy explains how Buzz Paints handles dispatch, delivery, tracking and delivery-related issues for orders placed through www.buzzpaints.com. We aim to dispatch quickly, communicate clearly, and resolve delivery issues promptly where something goes wrong.

Dispatch Times

Most in-stock orders are usually dispatched within 1 business day, including Saturday dispatch where operationally available. During busy periods, promotions, bank holidays, supplier delays, or unusually high order volumes, dispatch may take longer. Dispatch time is not the same as delivery time.

Delivery Area

Orders are normally fulfilled for UK delivery addresses unless a product listing, checkout restriction, or direct notice from us states otherwise. If we cannot fulfil a destination after an order is placed, we will contact you before dispatch.

Delivery Services and Timeframes

Available delivery options and estimated delivery times are shown at checkout. Any delivery estimate is an estimate only and depends on the selected courier service, courier network conditions, and the accuracy of the delivery information provided.

Tracking and Shipment Confirmation

Where a tracked service is used, tracking details are normally sent once the order has been packed or collected. If you do not receive tracking information for an order that should have it, contact us at sales@buzzpaints.com and include your order number.

Split Shipments

Where appropriate, items from the same order may be sent in separate parcels. This may happen where products are stored separately, have different availability windows, or require different handling. You will not be charged extra delivery solely because we split an order for operational reasons.

Address Accuracy

You are responsible for providing a complete and accurate delivery address, contact email, and any relevant delivery instructions before checkout. We are not responsible for delays, failed delivery attempts, or losses caused by incorrect or incomplete delivery information supplied with the order.

Missed Deliveries and Returned Parcels

If a parcel is returned to us because delivery could not be completed, the address was incorrect, or the parcel was not collected from a pickup point or depot in time, we may ask you to pay the re-delivery cost before resending the order. If you prefer to cancel after a return-to-sender event, any refund may be reduced by direct delivery costs we have already incurred where permitted by law.

Delays Outside Our Control

We are not liable for courier delays caused by events outside our reasonable control, including severe weather, transport disruption, customs or regulatory intervention, strikes, or force majeure events. If a significant delay affects your order, we will do what we reasonably can to keep you informed and help with next steps.

Damaged, Missing or Incorrect Items

Please inspect your order as soon as possible after delivery. If goods are damaged, missing, or incorrectly supplied, contact us promptly at sales@buzzpaints.com with your order number and, where useful, photographs of the issue and the parcel. Reporting delivery issues quickly helps us investigate with the courier and resolve matters faster.

High-Value or Large Orders

Some orders may require signature confirmation, identity checks, or a specific delivery service. We reserve the right to adjust the delivery method for security or operational reasons where this is reasonably necessary.

Contact and Support

For delivery questions before or after dispatch, contact sales@buzzpaints.com or use our support desk. Please include your order number so we can identify the shipment quickly.

Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.