Brand notice: Buzz Paints is a trading name of Bee Computers Limited, a company registered in England and Wales (company number 16872254). Registered office: 41 Duckworth Street, Darwen, Lancashire, BB3 1AR. Last updated: 7 July 2026.
Our delivery promise
At Buzz Paints we keep delivery simple. Every order qualifies for FREE UK delivery, with no minimum spend and no clever conditions attached. Whether you are topping up a single pot of Citadel Colour or stocking up on a full range of Turbo Dork, Colour Forge and Darkstar paints, tools and Games Workshop miniatures, the delivery charge is always zero.
This page explains how we get your order to you, how long it usually takes, and what happens in the rare event that something goes wrong in transit. If you have a question that is not answered here, please get in touch through our contact page, by email at hello@buzzpaints.com, or by phone on 01254 601022.
Where we deliver
We deliver to addresses within the United Kingdom. When you place your order, please make sure the delivery address is complete and accurate, including the correct postcode. We can only send your parcel to the address you provide at checkout, so a small mistake in the address can cause delays or a failed delivery. If you spot an error after ordering, contact us as quickly as possible and we will do our best to correct it before the parcel is dispatched.
How quickly we dispatch
Most in-stock orders are dispatched within one business day. Business days are Monday to Friday, excluding UK public holidays. If you order over a weekend or on a bank holiday, your order will normally be processed on the next working day.
We pick, pack and post orders as promptly as we can, because we know you are keen to get painting. During exceptionally busy periods, or where an item needs a little longer to prepare, dispatch may take slightly longer. If we expect a meaningful delay with your order, we will let you know.
Delivery times and estimates
Once your parcel leaves us, the time it takes to arrive depends on the delivery service used and the courier or postal network handling it. As a general guide, most UK orders arrive within a few working days of dispatch.
Please treat all delivery times as estimates rather than guarantees. Once a parcel is with the courier, its progress is outside our direct control, and factors such as weather, network volumes and local conditions can occasionally affect timings. We will always do what we reasonably can to help if a delivery is running late.
Tracking your order
Where the chosen delivery service provides tracking, we will email your tracking details once they are available. This lets you follow your parcel on its journey and see an expected delivery window. Please keep an eye on the email address you used at checkout, and check your spam or junk folder if you cannot find our messages.
If tracking is not available for a particular service, your order will still be on its way. If you are ever unsure about the status of your order, contact us and we will look into it for you.
Missed deliveries
If you are not in when the courier calls, they will usually follow their standard process, which may include leaving the parcel in a safe place, delivering to a neighbour, taking it to a local collection point, or attempting delivery again. Any card or notification left by the courier will explain your options. Please act on it promptly, as parcels held at a depot or collection point are only kept for a limited time before being returned to us.
Lost or damaged parcels
We pack orders carefully so that they reach you in good condition, but very occasionally a parcel is delayed, lost or damaged in transit. If this happens, please contact us and we will help put it right.
For a parcel that appears lost, we will open an investigation with the courier. This sometimes takes a little time, as we have to allow the courier to complete their own checks, but we will keep you updated. Once the investigation is resolved, we will either reship your order or provide a refund.
If your order arrives damaged, please let us know as soon as you can, ideally with a photograph of the damage and the packaging. This helps us raise the matter with the courier and arrange a replacement or refund for you quickly. Keeping the original packaging can be useful while we sort things out.
Incorrect or incomplete addresses
If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to confirm the correct details. We can then resend the order once it is back with us. Please double check your address at checkout to avoid this kind of delay.
Returns and refunds
If you change your mind about an order, or an item arrives faulty, our separate Refund and Returns Policy explains your rights and how to return goods to us. Delivery of a replacement following a genuine fault or a mistake on our part will always be arranged at no cost to you.
Questions about delivery
We want your experience with Buzz Paints to be smooth from checkout to doorstep. If you have any question about delivery, or you need help with a specific order, our team is happy to assist. You can reach us by email at hello@buzzpaints.com, by phone on 01254 601022, or through our contact page. Please have your order number to hand where possible, as it helps us find your details faster.