Refund Policy

Brand Notice: Buzz Paints is operated by Bee Computers Ltd (Company number 16872254), 41 Duckworth Street, Darwen, Lancashire, England, BB3 1AR.

Last updated: 9 March 2026

We offer a 14-day return period from the date you receive your order.

Eligibility

To be eligible for return, items must be in the same condition received, unused, unopened where applicable, and in original packaging, with proof of purchase.

How to Request a Return

Please contact us before sending any item back. Returns sent without prior return approval may not be accepted.

Damaged, Faulty, or Wrong Items

If an item arrives damaged, faulty, or not what you ordered, contact us promptly so we can assess and put things right.

Non-returnable Items

Some goods are non-returnable, including perishable items, bespoke or personalised goods, and any items legally excluded from cancellation rights. Sale items and gift cards are non-returnable unless faulty.

Exchanges

Where an exchange is needed, the usual route is return and re-order once the original return is accepted.

Refund Processing

Once a return is received and inspected, we will confirm whether the refund is approved. Approved refunds are made to the original payment method. Processing times may vary by payment provider.

UK Consumer Rights

This policy is in addition to your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.